One of the most common questions that phone users have is: “Why don’t SMS come to my phone?” Because of what this happens, it’s hard to say right away, because there can be several reasons, starting with incorrect message settings and ending with hardware failure. In today's article, we will talk about the most popular problems due to which SMS stop coming to the phone, as well as consider ways to troubleshoot possible problems.
memory filling
The first and most common reason why SMS does not arrive on the phone is the filling of the internal memory of the device. And although modern gadgets have a sufficient amount of memory, sooner or later it still fills up, and messages simply stop coming. Especially often this problem occurs on older models of phones and on modern ultra-budget ones.
Many are sure that if you connect a memory card to the device, the problem will disappear, but this is not so. Messages never use external storage and are only stored in the phone's memory. Fixing the problem is actually quite simple - you need to clear the internal memory of all unnecessary garbage. You can do it yourself by deleting all old unnecessary messages, call logs and applications installed on the internal memory. But it is best to use some special application for deeper cleaning, such as SD-Maid or CCleaner Mobile.
Wrong settings
The next reason why SMS does not come to the phone is incorrect settings or reset messages. As a rule, when a SIM card is connected to the phone, all parameters for messages are set immediately, but it also happens that they “fly off” as a result of a software failure or through the fault of the user. It is sometimes very difficult to determine the problem, because few people even think that the settings can be reset. Perhaps this is one of the most insidious reasons why SMS does not come to the phone.
What to do with this malfunction? Here is the procedure. First you need to go to the website of the mobile operator that owns the SIM card. Now you should find the number of the SMS center on the site. As a rule, such information is given only in the user's personal account, so you will have to register. When the coveted number is received, it will need to be entered into the phone. To do this, go to the SMS application and open its settings. There should be an item "SMS-Center". You need to go into it and enter the number in the appropriate field.
Airplane mode
Another well-known reason why SMS does not arrive on the phone is the flight mode is on. Many users like to use it in order to be in silence for a while, without any calls, etc. Unfortunately, most people forget to turn off this mode after a certain time, which is why they continue to receive no calls , no messages, no other notifications.
Fortunately, the problem is easily fixed - all you need to do is turn off the airplane mode. You can do this either from the phone settings, or through the status bar, or through the shutdown menu that appears when you hold down the power button.
SIM card or tray
Often, a SIM card or a tray for it becomes a problem due to which SMS does not arrive on the phone. Yes, this also happens, and, alas, the reasons for the breakdown of the SIM card often remain unknown. As one of the options - a marriage in production.
In addition to the SIM card itself, the tray for it can also fail. The contacts in the connector often break off, oxidize due to moisture ingress, or simply fail due to burnout or the same marriage.
You can solve the problem with a faulty SIM card only by replacing the card itself. As for the tray, there are several options. If we are talking about the oxidation of contacts, then they can always be cleaned with a cotton swab and soda. If one of the contacts is broken off or the tray is faulty, then only replacement with a new one will help.
If you wait a long time for an SMS message, but it is still not there, you should think about why SMS does not come. There can be many reasons: from network congestion to problems with a SIM card or mobile device. Let's consider everything in more detail.
An SMS message may not arrive for various reasons:
- congestion of the operator's networks;
- filling the phone memory;
- problem with the SIM card or the phone itself;
- setting a ban on incoming SMS;
- incorrect SMS service settings on the phone;
- wrong number to which the SMS is sent;
- insufficient funds.
Operator network congestion
During peak hours and holidays, when the network of cellular operators is especially congested, SMS messages may not arrive on time. The only thing that can be advised in this situation is to wait a bit, and the SMS will come, albeit late.
Filling up the phone's memory
Very often, the reason for the lack of the necessary SMS is the phone's memory filled with various information. If you delete a few SMS messages or any unnecessary information, all messages will come immediately. Many phone owners do not pay attention to this factor.
Problem with the SIM card or the phone itself
If you doubt the health of your mobile device or SIM card, then this is worth checking. Move the SIM card to another phone, and if messages come up, then there is a problem with the mobile device, if not, with the card.
Setting a ban on incoming sms
Basically, a ban on incoming sms is set on corporate numbers. If you have a private number, contact your operator and ask them to remove the ban from your number.
Incorrect SMS service settings on the phone
If you do not receive messages for a long time, check the SMS service settings on your phone. To do this, go to "Settings" and select "Messages".
Wrong number
In order to receive SMS from friends and relatives in time, it is necessary to write down the number correctly. There are times when your interlocutor sent you a message, but made a mistake in just one number. Thus, the message will not come.
Insufficient funds
It should be noted that this problem does not affect the reception of SMS messages. Previously, for this, a certain amount of money had to be in the account. Now SMS comes regardless of whether there are funds in the account or not.
In most cases, the usual service for sending short SMS messages works intuitively, simply and without problems. But sometimes situations arise when SMS is not sent or does not arrive to the recipient.
Consider the main problems that can cause such errors.
Problems with SMS service settings
For MTS Moscow, you need to set up the phone as follows:
- Message center (SMS center) +79168999100 . It is important that the number is indicated along with +7 , that is, in the international format.
- If there is a choice of message type in the settings, you need to select plain text ( plain text).
- Only (!) GSM should be selected as a data transmission channel. Sometimes the default setting is GPRS, which makes it impossible to send messages.
Even if you checked these settings and they are correct, you should try to re-enter the SMS center number and restart your phone.
Problems with the software on the phone
Since a modern phone is a full-fledged computer, all kinds of bugs, glitches and viruses, as an integral element of a computer, are also present on phones.
The main reasons for the inability to receive SMS can be:
- The SMS memory is full. Most often, the phone will signal that the memory is full and offer to clear extra SMS. Please note that immediately after clearing the memory, “lost” SMS will not arrive, they will appear after a few minutes, since the operator attempts to deliver SMS approximately every 5-10 minutes.
- The phone has incoming SMS blocker. For example, some applications that filter incoming SMS from spam and unwanted numbers may, if configured incorrectly, not miss a single message at all.
- The phone tries to answer in MMS format by default. Sometimes there are situations when the user mistakenly sets the phone to send MMS by default. At the same time, if the phone is not configured to send MMS correctly, messages will not function at all.
- There is a virus on the phone, which interferes with the operation of the SMS service. For example, some viruses send messages to get paid subscriptions to various services. To mask the fact of a subscription, the virus also deletes incoming SMS.
- On the phone SMS notifications not configured. Sometimes there are situations when SMS is received, but the phone does not give any notifications. In this case, you need to understand the notification settings.
If there are problems when sending SMS, you should make sure that you enter the subscriber's number in the international format, with "+7" at the beginning. It's a good idea to try to rewrite the message instead of using the "reply to message" feature.
Reset to factory settings - a universal solution to all problems
If all methods of normalizing SMS exchange have not justified themselves, the last reserve always remains - resetting the phone to factory settings. Having done it, you will receive a clean device, from which all viruses are guaranteed to be removed, and all erroneous settings are reset. If after a hard reset (reset to factory settings) problems with the SMS service persist, although the SMS center number is correct, you should call the operator.
Sometimes there are situations with failures regarding specific numbers. For example, sometimes MTS mistakenly blocks the SMS service for some numbers. Therefore, to unlock, you will need the help of the operator. Get ready for the operator to start offering to do everything that is described in this article. Therefore, be patient and explain that all the methods have already been tried, and you need to ask technical specialists to check the fact of SMS blocking.
Despite the abundance of various applications, such as instant messengers, designed to replace the usual SMS, standard text messages remain the most popular and main way to communicate. However, there are cases when SMS does not work properly on the device. Knowing why SMS does not arrive on the phone, the user will be able to identify and fix the problem on their own.
Reasons for incorrect operation
SMS is one of the most popular communication methods due to its ease of use, as well as a number of other advantages. At the same time, they are often used for the correct functioning of various services - online banking, notifications and mailings.
Often a situation arises when the user has performed some action that requires confirmation, but no SMS is received on the phone. What to do in such a situation? To begin with, it is necessary to study the most likely causes of incorrect operation in order to determine the algorithm for further actions.
If the user has stopped receiving SMS, this may be due to the following reasons:
- the SIM card is inoperable and needs to be replaced;
- the device is not configured correctly, which causes problems with receiving messages;
- there is not enough free space on the phone to receive new SMS;
- the presence of viruses, malware and unwanted programs in the system;
- the sender's number is in the user's black list;
- operator problems;
- number blocking.
Depending on the specific cause, the algorithm for troubleshooting will be different. You will need to try each method in turn to ensure that the problem is fixed, especially if you don't know the exact cause of the problem.
Often SMS does not come due to a malfunction of the SIM card itself.
SIM card failure, malfunctions and blocking
If the user is sure that his gadget is working properly, but the number does not receive a message, this may be due to a problem on the part of the operator.
As a rule, the most common option is the physical wear of the SIM card.
In such a case, the consumer will need to visit the nearest office of his mobile operator to replace the element. During the visit, you must present a passport of a citizen of the Russian Federation, which will confirm the identity of the subscriber. The replacement procedure is free of charge, which makes the service available to a wide range of users.
When figuring out what to do if SMS does not arrive, you need to remember that the reason may be network congestion, due to which the operator cannot provide communication services to subscribers in the normal mode. A similar situation is observed during significant overloads, which is especially common in large settlements on holidays, for example, New Year's Eve.
This problem, as a rule, does not require special manipulations to eliminate it, since when the load decreases, the work of the mobile operator will resume in the previous mode.
Besides, the inability to receive SMS can be caused by financial blocking of the account. This measure is applied in case of a negative balance. You can check whether the incorrect operation of the smartphone is caused by blocking by requesting a balance using the command corresponding to the mobile operator used.
The blocking will be automatically removed if the user replenishes the account balance with the required amount.
Out of memory or incorrect device settings
If the phone for some reason stopped receiving SMS messages, this may be due to the lack of free memory space needed to store them. The user has a choice of 2 options at once - purchasing a more capacious SD card (provided that the phone supports its use) or clearing memory using built-in and third-party tools.
The most obvious solution seems to be deleting unused applications that take up extra memory space. In addition, you will need to clean up old messages, which also take up space and can cause incorrect reception of SMS messages.
If you wish, you can use third-party applications, such as Ccleaner or Clean Master, which allow you to:
- clear the memory of the remnants of deleted applications;
- delete obsolete and unused files;
- clear application cache.
In addition, you can use programs designed to replace the standard functionality of SMS. In some cases, when they are installed, the smartphone starts to work normally and receive messages in the usual way. If such a program is already installed, you can try to remove it if you suspect that it conflicts with the firmware of the device.
Problems in the operation of the smartphone, in which the device does not receive SMS, may be caused by incorrect settings.
Incorrect phone settings can cause SMS not to arrive
First of all, you should check in the “Settings” section whether the number of the SMS center matches the details of the operator. If there are differences, you will need to replace the number with the current one, which will allow you to receive messages.
You can find out the number of the SMS center by calling the hotline number of the mobile operator whose services the subscriber uses. In addition, the necessary information can be found on the official website of the service provider.
Presence of malware
The popularity of smartphones has led many attackers who use malware to steal funds, passwords, and confidential user data to switch from desktop to mobile platforms. This has led to a significant increase in the number of viruses that can be found on user devices.
Special anti-virus programs help protect against them and identify, in case of infection. They have a built-in scan engine that should be run to check the system for malicious content. To increase the efficiency of scanning, it is recommended to perform it with different programs in turn, which will reveal even a hidden threat.
It must be remembered that for the correct operation of the antivirus, the user will need access to the network to update the signature databases to the current state.
If the number is blacklisted
Often, a subscriber can blacklist the sender of an SMS, which will make it impossible to receive messages. To correct this situation, you need to remove the sender's number from such a list. The algorithm of actions will differ, depending on the phone model used and involves the following manipulations:
- Go to the "Contacts" section.
- Find the number from which SMS is not received.
- Go to the contact page by clicking on it.
- Click on the menu sign, and then uncheck the box "immediate blocking".
After that, the contact will no longer be blocked and the user will be able to receive messages from him. It should be remembered that such a solution will be relevant only if the user does not receive messages from one subscriber, and there are no problems with other SMS messages.
Smartphones with the Android operating system delight their owners with many useful features. At the same time, failures often occur in the system, and simple mobile phone options become unavailable. Our article will tell you why SMS does not come to Android and what can be done in such cases.
If you find this kind of problem, do not panic and file complaints with the service center. Some failures in the system can be eliminated on their own, for which you need to learn some rules.
What can be done in such situations:
- Perform a system reboot. The reboot procedure can be repeated periodically to prevent such problems. To do this, turn off the phone and, if possible, remove the battery for a few minutes. As a rule, after this, minor malfunctions are resolved on their own.
- Check your memory. Many messages can overload the internal storage, after which there is simply nowhere for new SMS to be saved. By deleting unwanted emails, you will free up space for new notifications.
- Check your network settings by calling your mobile operator. If everything is fine with the network, you will need to find another solution.
- If letters do not come from a specific number, you need to check your "black list". In different models, such an option is either displayed as “blocked messages”, but without sound when received, or is not displayed anywhere at all.
- The failure may lie in a faulty SIM card, and calls to it can come without a hitch, but there will be difficulties with messages. Checking this is easy: just insert a SIM card from another operator (temporarily borrowed from a friend or relative) into your smartphone. If after that SMS comes to the smartphone, then the problem is in the connection or the SIM card is malfunctioning. The solution is very simple - to replace the old SIM card by contacting the branch of your operator with a passport.
- In rare cases, installed applications can be the cause. To eliminate system failures, you must remove such software from the gadget.
Most problems are solved in these simple ways, but in some cases a professional approach is required. These include flashing the device, which is undesirable to do on your own. In the case of an incorrect algorithm or an incompatible program, the case is fraught with a complete failure of the device.
SMS does not come from number 900 on android
Users of the Sberbank Online electronic payment system often encounter a problem when they do not receive SMS confirming the password for entering the site or making a payment. Such notifications are designed to verify the identification of the account holder, and they usually come from the number 900. The service life of the confirmation code is usually no more than 10-15 minutes, after this period the data must be entered again, so any delays bring inconvenience to using the service .
Common causes of failures in the delivery of confirmation codes:
- Outdated sim.
- Network interruptions.
- Downloaded applications.
- Device operation in WCDMA mode instead of GSM.
- Technical problems with the payment confirmation system.
- Incoming SMS memory limits.
- Finding a number in the "black list".
- Change of phone number without notifying the bank.
- Overly "vigilant" anti-virus protection.
Problems can be easily corrected by diagnosing the system and correcting possible shortcomings.
SMS does not come to Megafon Android phone
In addition to the listed reasons and common smartphone problems, you may also encounter incorrect network operation. In case of problems with mail delivery, it is important for Megafon subscribers to know the procedure for checking the system lock.
The number can be blocked by accident, then you need to dial a special combination on the screen: *105*156*0# and dial the call. If for some reason (did not use for a long time, a large debt arose) the number was blocked, and to open access, you need to contact the operator by calling 0500. In this case, you can count on the return of recent messages that were stored in the database for no more than days. Previously sent emails will be lost.
SMS not coming to Android phone from Sberbank
The reason that SMS does not come to an android phone from Sberbank is often communication problems on the part of the poisoner. If the Mobile Bank service is activated on your smartphone, and SMS does not arrive or arrive very late, you should definitely contact technical support. It should be noted that such problems not only bring inconvenience, but also threaten the security of your account. If the card is lost, you will not be able to promptly respond to its unauthorized use.
To fly phone
Fly smartphone models rarely "suffer" from such problems. Typically, message delays are related to network settings. In some cases, clearing the cache on the device may be the solution to the problem.
What needs to be done for this:
- In the settings of your model, find the "Applications" section.
- Go to "SMS/MMS".
- Click the "Erase data/clear cache" option.
The built-in data cleaning system is not available on all fly models, but if it is available, you can automate the process. To do this, regularly diagnose and clean the cache and other "garbage" in the phone.
For samsung galaxy phone
Samsung galaxy smartphones can now boast of good popularity among other models. Along with prestige, such models are distinguished by high build quality and rare failures. At the same time, the problem of sending and receiving messages for these gadgets is also very relevant.
The device is checked according to the following algorithm:
- Reboot phone. After that, it is advisable to check the performance of the system again.
- Enable safe mode on your smartphone. If SMS comes, you need to return to normal mode and uninstall recently installed applications one by one. After each action, check the availability of communication until SMS begins to arrive without problems.
- You can also check the operation of the system with a SIM card from another operator. If in this case everything is in order, then it's time to change the SIM card.
The cardinal solution to the problem is resetting the settings to factory settings. This is necessary if, in addition to problems with the delivery of messages, the phone began to slow down and other failures appeared in its operation. Before performing a system reinstallation, be sure to save your personal data and settings, which will inevitably be lost during the reinstallation process.
Beeline messages not coming
The mobile operator Beeline is less likely than others (in particular, mts) to fail in messages. However, users of this service may also experience similar problems.
- Check notification settings for your number. This can be done in the "Personal Account" on the company's website, or by contacting the operator. Services for sending and receiving SMS messages are specified in the options of your SIM card by default and the user cannot change them on his own.
- In case of failures in the message settings, it is best to check the necessary settings manually. To do this, go to the settings section and check the correctness of the entered data. The message center number for all subscribers will be +79037011111, in the "message type" section, you must set the definition to "text". Another parameter - "Data Link" must be "GSM". If you change any data in this section, you must return the settings described above, otherwise the problem with message delivery will remain.
- If the phone does not receive your messages, it is also worth checking the format of the number entered in the phone book. It must have an international designation: + country code, operator code and directly the subscriber number, consisting of 7 digits. If this sequence is violated, "letters" from the sender will not reach, although the subscriber will be charged for sending SMS.
- Do not exclude possible malfunctions and network overload. Such situations most often occur on holidays and weekends, when most subscribers actively use communication services. In this case, it remains only to wait until the line is unloaded. If such problems with your operator happen very often, perhaps an official complaint sent to the Beeline communication center will help the case.
The active distribution of all kinds of instant messengers facilitates remote communication, because sending messages in this case is free. However, traditional SMS is also in demand, especially when interacting with various organizations: banks, utilities and your mobile operator. If SMS does not arrive on the mobile phone, or the delivery is carried out with a big delay, it is necessary to solve this problem. A possible algorithm of actions and the causes of failures are given in our information.
